Privacy Policy

Effective Date: June 14, 2026

Banoori Dairy (“us”, “we”, or “our”) operates the Banoori Dairy website and milk delivery service (hereinafter referred to as the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve our farm-to-home dairy delivery service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our dairy delivery Service to you.

Types of Data Collected

1. Personal Data

While using our Service or placing a milk subscription order, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • First name and last name
  • Phone number / WhatsApp number
  • Delivery address, sector/block, city (Islamabad/Rawalpindi)
  • Email address
  • Cookies and Usage Data

2. Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

3. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and hold certain information to improve your user experience.

Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service properly.
  • Preference Cookies: We use Preference Cookies to remember your delivery preferences and various settings.
  • Security Cookies: We use Security Cookies for safety and fraud prevention purposes.

Use of Data

Banoori Dairy uses the collected data for various operational purposes:

  • To provide, maintain, and manage your dairy delivery service and subscriptions
  • To notify you about updates, changes, or disruptions to our delivery schedule
  • To allow you to participate in interactive features of our Service (such as managing customer dashboards)
  • To provide dedicated customer care, support, and handle sample requests
  • To provide analysis or valuable information so that we can improve our Service website
  • To monitor the general usage of the Service
  • To detect, prevent, and address technical or delivery-related issues

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are using our services from outside Pakistan, please note that we transfer the data, including Personal Data, to Pakistan and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Banoori Dairy will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Data

Banoori Dairy may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation or local regulations in Pakistan
  • To protect and defend the rights or property of Banoori Dairy
  • To prevent or investigate possible wrongdoing in connection with the dairy delivery Service
  • To protect the personal safety of users of the Service or the general public
  • To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to perform delivery logistics, or to assist us in analyzing how our website is utilized.

These third parties have access to your Personal Data only to perform these specific tasks on our behalf and are strictly obligated not to disclose or use it for any other purpose.

Web Analytics

We may use third-party Service Providers to monitor and analyze the use of our website:

  • Google Analytics: A web analytics service offered by Google that tracks and reports website traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

Children’s Privacy

Our Service does not intentionally address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By visiting the contact section on our website
  • By Phone / WhatsApp: 0311-3511113
At Banoori Dairy, we deliver pure, same-day farm-fresh milk straight to you-no middlemen, with no additives, no hormones or chemicals, and no compromises. We prioritize your health and go above and beyond to ensure quality in every drop.

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© 2026 Banoori Dairy, All Rights Reserved